Frequently Asked
Questions
Reservations
If you have booked a flexible rate, you may cancel your reservation up to 24 hours prior to your date of arrival. You may do so directly or through the reservation platform/agency with which you have booked. Please take into consideration that the date of arrival starts at 0:00 am (CET).
If you have booked a non-refundable rate, the reservation is charged immediately and thus rendered non-refundable or modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
We charge EUR 35 per night per additional bed, excluding tourist tax. We strongly recommend that our customers request an extra bed before arrival as this must be prepared in advance and billed to guarantee the extra bed. An extra bed is only possible in our Retro rooms. To obtain a baby cot or an extra bed, you can send us an e-mail directly to reserveringen@spaander.com.
Children over 2 years old need an extra bed. We charge EUR 35 per additional bed, excluding tourist tax. We are happy to provide a free baby cot for children aged 2 years or less. We strongly recommend that our customers request a baby cot or an extra bed before arrival as this must be prepared in advance and / or charged to guarantee the extra bed. An extra bed is only possible in our Retro rooms. To obtain a baby cot or an extra bed, you can send us an e-mail directly to reserveringen@spaander.com.
Payments
Whether you pay for your reservation directly or not, a credit card is required to secure your reservation. The hotel may need to temporarily pre-authorize your credit card to secure your reservation, after which you can choose to pay with another credit or bank card. Payments in cash are not accepted as we are a cash-less hotel. Regardless of your preferred method of payment, your credit card details are required during the booking process.
If you have booked a non-refundable rate, payment is required immediately, in which case the hotel requires payment by credit card. In exceptional cases, bank transfers can also be accepted.
If you have booked a flexible rate and paid on arrival, we accept credit cards and bank cards. Payments in cash are not accepted s we are a cash-less hotel.
If a payment or pre-authorization is made by a third party when booking and / or the name of the credit card holder differs from the name of the booking person and / or guests, the hotel will probably ask for a scanned copy of the document. identity of the card holder as well as a signed authorization letter from the card holder with their agreement regarding the use of the credit card for the reservation.
If a third party wishes to pay the reservation on arrival, that's fine.
The tourist tax (toeristenbelasting) is a municipal tax for paid accommodation in Volendam. The Volendam municipality requires that each tourist pays €3,01 per person per night of tourist tax on accommodation in order to improve the city and its facilities.
Arrival
Our check in is from 15:00. If there are rooms available before this time, it may be possible to check in early depending on arrival time and availability. If you want to enjoy the day without your suitcases, you are more than welcome to leave your luggage at reception until your return or until your room is ready. Our reception is open 24 hours a day, so a reception agent will always be present.
See our hotel parking options here.
Unfortunately, we do not offer a shuttle service. That said, there are many public transport options. See our Routes and Directions here.
During your stay
Regrettably, Hotel Spaander does not allow pets.
If a room is booked for an unaccompanied teenager under the age of 18 years old, a permission letter is required by the parent or legal guardian, along with copy of identification of said parent or legal guardian, including a signature and contact information. We also recommend informing us ahead of time at reserveringen@spaander.com.
Hotel Spaander is a 100% non-smoking hotel. It is strictly forbidden to smoke anywhere within the hotel facilities, including the inner courtyard or outside your hotel room window. A fine of EUR 250 will be charged if we suspect or find our guests tampering with fire and safety equipment or if found smoking anywhere inside the hotel. The use of recreational drugs is also not permitted.
As we are located in an historic buidling since 1881, our hotel is unfortunately not very well equipped to accommodate the disabled. Our hotel is set up with 2 lifts and we do have on each floor washrooms equipped with grip bars. We strongly recommend our disabled guests to inform us of their requirements and restrictions prior to their arrival so that we can accommodate them accordingly in our spacious Retro rooms.
Departure
Check-out time can be as early as you need it to be and as late as 11:00. Our reception runs 24 hours, and therefore if you needed to leave you luggage behind in order to enjoy the day before your flight, you may absolutely do so with the Front Desk.
In case you would like to make use of your room longer, you can book a late check-out until 13:00 hours at a rate of EUR 15, based upon availability.
As our reception runs 24 hours and a Front Desk agent is always on duty, therefore you may settle and check out at your most suitable time.
Others
Your credit card details are required to guarantee your booking up to your arrival at the hotel. Payment will be made at the hotel. If you cannot take up your booking, you need to cancel no later than 24 hours prior to your date of arrival. Please take into account that the date of arrival starts at 0.00 am (CET.). Bookings not cancelled 1 day before arrival will be billed at 100% penalty. In case of a no-show, the total price of the booking will be charged.
*A different cancellation policy may apply for group bookings and/or long-term reservations (more than 5 days). The hotel will contact you if this is the case.
The hotel reserves the right to pre-authorize your credit card for validity prior to arrival.
Your credit card details are necessary to qualify for this rate. No modifications or cancellations can be made after booking. Upon booking, the payment is charged immediately, thus rendering your reservation non-refundable and non-modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
