At Hotel Spaander we are very aware of the situation created by the corona virus outbreak. This page contains information for current and future guests. Do you have any questions after reading this page? Then do not hesitate to contact us. We are ready to answer all your questions.
What precautions have we taken against the coronavirus?
The health of our employees and guests is our highest priority. That is why we have taken various measures and have, among other things, adjusted our hygiene regulations. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. We have created a special We Care Clean programme to guarantee the highest standards in cleaning.
We do not accept forms of cash payments and we have QR codes for ordering within the hotel to minimise the risk of contamination.
To make your stay as comfortable as possible, we ask you to fully comply with our rules during your stay with us. At all times in public spaces including the elevator, face masks must be worn.
What does this mean for your stay in Hotel Spaander?
During Corona there are still plenty of activities to do in the area. For example, you can enjoy cycling and walking in the surroundings or you can soak up culture and history in Volendam. Ask our staff for tips about excursions in our region. Although the catering establishments such as restaurants and bars are closed, you can visit our hotel for a takeaway or snack and / or a drink during your stay. We naturally adhere to the guidelines and the imposed closing times.
Is breakfast and dinner still served?
As our restaurant is closed we cannot serve breakfast in the restaurant but we now offer breakfast to take away or to take to your room. Our restaurant now offers its own take-away service! Place your order at our reception and collect it at the restaurant. Cutlery is provided. Please note: Due to the recent rules, we can only sell alcohol until 8pm and in accordance with all guidelines, such as the 1.5m distance and mouth masks.
How can I cancel my stay?
If you have booked a flexible rate, you can cancel your trip up to 1 day before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via firstname.lastname@example.org or telephone number +31 (0)299 363 595.
For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher. Please contact our reservations department by email: email@example.com. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.
Is contamination known among our employees or guests?
There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the corona virus and we are committed to inform our employees and guests as well as possible.
What measures have been taken by the Dutch government?
The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19