Frequently asked questions

A credit card is required to guarantee your reservation, whether you pay directly or not. The hotel may temporarily carry out a pre-authorisation to confirm the booking. You can then choose to pay with another credit or debit card. Cash payments are not accepted as our hotel does not process cash. Your credit card details are required during the booking process, regardless of the chosen payment method.

For non-refundable rates, immediate payment is required, and the hotel requests payment by credit card. In some cases, bank transfers may be accepted.

For flexible rates and payment on arrival, we accept credit and debit cards. Cash payments are not accepted as our hotel does not process cash.

If a payment or pre-authorisation is made by a third party and the credit card holder's name is different from that of the booker or guests, the hotel may ask for a scanned copy of the card holder's ID and a signed authorisation letter in which the card holder agrees to use the credit card for the reservation.

If a third party wants to make the payment on arrival, that's fine too.

Check-in starts at 3pm. If rooms are available earlier, we can facilitate an early check-in depending on arrival time and availability. If you prefer to spend the day without suitcases, you can leave your luggage at reception until your room is ready or you return. Our reception is open 24 hours a day, so there is always a front desk staff present.

All routes and directions can be found here.

Hotel Spaander offers on-site parking.

View available parking options here.

Check-out time is flexible, but no later than 11am. Our reception is open 24 hours a day, so you can leave your luggage with us and spend the day before you leave.

If you wish to use your room longer, you can check out until 13:00 for EUR 15, subject to availability.

Our reception is open 24 hours a day, with a desk clerk always present. So you can check in and out at the most convenient time for you.

To guarantee your booking, your credit card details are required until your arrival at the hotel. Payment will take place at the hotel. If you wish to cancel your booking, this must be done no later than 24 hours before the arrival date. Please note that the arrival date starts at 0.00 a.m. (CET). Cancellations made within 24 hours of arrival will incur a 100% penalty charge. In case of a no-show, the full price of the reservation will be invoiced.

Different cancellation conditions may apply for group and long-term reservations (more than 5 days). In such cases, the hotel will contact you.

The hotel may pre-authorise your credit card prior to arrival to check its validity.

Your credit card details are required to qualify for this rate. Changes or cancellations are not possible after booking. Payment is charged directly at the time of booking, making the reservation non-refundable and non-amendable. Cancellation is possible, but a 100% penalty will be charged.